Contact Information for Tenants
We want to make your stay as comfortable as possible. In case of an emergency, please use the following contact details.
Contact Information for Tenants
Report any requests to us by contacting:
MX Estates Head Office
Mx Estates Maintenance
Other Useful Contacts
- British Gas - 0845 609 1122
- EDF Energy - 0800 085 0000
- Scottish Power - 0800 096 9000
- UK Power Networks - 0800 029 4285
- EON Energy - 0345 052 0000
- Thames Water - 0800 316 9800
Police
Call 999 Dial 101 for non-emergency calls.
Fire
Call 999 Dial 101 for non-emergency calls.
Ambulance
Call 999 Dial 111 for non-emergency calls.
National Grid Gas
Call 0800 111 999 Dial if you smell a gas leak.
Get Started
We are determined to maintain a clean and safe residence for our tenants. To help us make repairs promptly, we ask that you submit all maintenance requests as soon as you notice them. The longer you wait, the worse the issue will get, and you will impair our ability to maintain an enjoyable living environment.
To make a maintenance request, please email maintenance@mxestates.co.uk, include your name, address and contact number. MX Estates will then schedule a repair and notify you when it will be fixed.
In case of a maintenance emergency, please call 07903 291286. If you reach the voicemail, leave a message- ALL VOICEMAILS ON THIS LINE ARE MONITORED 24 HOURS A DAY/ 7 DAYS A WEEK!
* Some examples of emergencies include: water leaks, fire, power failure, smell of gas, etc.
* If you have a medical or criminal emergency, please call 999
Please ensure that you register for all of the bills that you are responsible for, such as gas, electricity, water and council tax.
Properties
If you find water leaking anywhere in your property, first identify the room it affects and the area it is coming from. Then, call the maintenance department on 07903 291286.
If you have a top-up meter, make sure that there is credit on the meter then follow the instructions below;
- Check the pressure gauge on the boiler
- Check the screen on the boiler for any error codes
- Call the Mx Estates maintenance department on 07903 291286 with this information
Washing machines are the tenant’s liability. For all other appliances, please call the Mx Estates office on 0203 095 0954.
If you have an electrical issue, you should;
- Check the fuse box to ensure that all the fuses are up
- If you have a top-up meter for your electricity, make sure that there is credit on there
- Check the UK Power Networks website to check for any power cuts in the area
If you have a top-up meter for your gas, make sure that there is credit on the meter then follow the instructions below;
- Check that the gas valve near the meter is set to open
- Call the office on 0207 205 2544 with this information
MX Estates will only be responsible for pest issues reported within the first 28 days of moving in. After this time, please contact a local pest control specialist for assistance.
- Check the pressure gauge on the boiler
- Check the screen on the boiler for any error codes
- Call the Mx Estates maintenance department on 07903 291286 with this information
If your property was furnished when you moved in, after 28 days it becomes the tenant’s responsibility to replace or repair the furniture. Tenants must contact the office if they wish to remove any furniture.
Our mission
Used by over 10.000 brands all over the world
“Realizing the untapped potential of mobile messaging and e-mails, we launched a product designed to power the future of how brands scale personalized experiences.”
Interested in developing our products & services?
